Refund & Exchanges Policy

Effective Date: February 1, 2025

JOY OF TRADE LLC ("we," "us," or "our") is committed to ensuring your satisfaction with purchases made on joyoftrade.com (the "Site"). This policy outlines the terms for refunds, exchanges, and returns. By placing an order, you agree to comply with these terms.

1. Eligibility for Refunds & Exchanges

  • Timeframe: You may request a refund or exchange within 30 days of receiving your order.
  • Condition Requirements:
    • Items must be unused, unwashed, and in their original condition (including tags, packaging, and hygiene seals).
    • Proof of purchase (order number or receipt) is required.
    • Final sale items (e.g., clearance, personalized products) are not eligible.

2. How to Initiate a Return

  1. Contact Us: Email [email protected] within 30 days of delivery with:
    • Your order number.
    • Reason for return/exchange.
    • Photos of the item(s) (if damaged/defective).
  2. Approval: We will respond within 2 business days with return instructions.
  3. Ship Back: Send the item(s) to the provided address. We recommend using a tracked shipping service.

3. Refund Process

  • Timing: Refunds are processed within 5 business days after we receive and inspect the returned item(s).
  • Method: Refunds are issued to your original payment method (via Stripe/PayPal). Processing times vary by provider.
  • Deductions: Return shipping costs and restocking fees (if applicable) may be deducted.

4. Exchanges

  • Availability: Exchanges depend on stock availability. If the desired item is unavailable, we will issue a refund.
  • Process: Follow the same return steps above and specify the replacement item (size/color).
  • Price Differences: You will cover any price increase for exchanges; refunds are issued for price decreases.

5. Non-Refundable Situations

We cannot accept returns or issue refunds for:

  • Items damaged due to misuse, alteration, or wear after delivery.
  • Final sale items (clearly marked on product pages).
  • Items returned without prior approval or outside the 30-day window.

6. Shipping Costs & Risks

  • Return Shipping: You are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
  • Lost/Damaged Returns: We are not liable for returns lost or damaged in transit. Use tracked shipping and retain proof of postage.

7. Defective or Incorrect Items

Contact us immediately if you receive:

  • A defective, damaged, or incorrect item.
  • A partial/missing order.

We will cover return shipping costs and expedite a replacement or refund.

8. Contact Us

For assistance, reach out during our business hours:

  • Email: [email protected]
  • Phone: +1 (504) 203-7935
  • Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)

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